Returns and Refunds Policy For Pet Memorials

At Pet Stone Memorials, we value your satisfaction and aim to provide the best service possible. Our returns and refunds policy is designed to ensure that you are completely happy with your purchase.

Returns

Eligibility

  • Items must be returned within 30 days of delivery.

  • Products must be unused and in their original condition, including all tags and packaging.

Process

  1. Contact our customer service team at info@petstonememorials.co.uk to initiate a return.

  2. Package the item securely and include the original receipt.

  3. Please note that return shipping costs are the responsibility of the customer.

Refunds

Conditions

  • Refunds are available for returned items that meet the eligibility criteria.

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

Processing Time

  • Approved refunds will be processed within 7-10 business days.

  • Refunds will be issued to the original payment method.

Exchanges

Eligibility

  • If you received a defective or damaged item, we will exchange it for the same product.

  • Contact our customer service team at [insert email] within 30 days of delivery to arrange an exchange.

Process

  1. Email us with your order number and details about the defect or damage.

  2. We will provide instructions on how to return the item and receive the replacement.

Contact Us

If you have any questions about our returns and refunds policy, please contact us. We are here to assist you and ensure your shopping experience is seamless and satisfying.