Payment Policy

Effective Date: 01/01/2025

At PetStoneMemorials.co.uk, we aim to provide a seamless and secure payment experience for our customers. By purchasing from our website, you agree to our Payment Policy outlined below.

Payment Methods

We accept the following payment methods:
1. **Credit/Debit Cards**: We accept all major credit and debit cards. Payments are processed securely through our payment gateway provider.
2. **PayPal**: You can choose to pay via PayPal. You will be redirected to the PayPal website to complete your purchase.
3. **Apple Pay**: For customers using Apple devices, Apple Pay is available for quick and secure transactions.
4. **Google Pay**: Customers using Google Pay can make payments easily and securely through their Google account.

Payment Process

– **Payment at Checkout**: All payments must be made at the time of checkout. Orders will not be processed until payment is received in full. Once your payment has been successfully processed, you will receive an order confirmation email.

– **Currency**: All prices listed on our website are in GBP (£). Transactions will be conducted in GBP, and customers are responsible for any currency conversion fees imposed by their payment provider if purchasing from outside of the UK

Security

We prioritise the security of your payment information. Our website uses SSL (Secure Socket Layer) encryption to protect your personal and financial data during transactions. We also comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements to ensure your payment information is handled with the highest level of security.

Failed or Declined Payments

If your payment is declined or fails for any reason, please check with your payment provider for more information. You may try an alternative payment method or contact our customer support team for assistance.

Payment Disputes

In the event of a payment dispute, please contact our customer support team as soon as possible. We will work with you and your payment provider to resolve the issue in a timely manner.

Updates to the Payment Policy

We reserve the right to update or modify this Payment Policy at any time without prior notice. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our payment practices.

If you have any questions or concerns regarding our Payment Policy, please contact us at:

info@petstonememorials.co.uk